Effort Estimate: Every ticket is estimated with the estimated numbers of hours
required to complete the ticket and these hours remain the same even if we spend
more than the estimated hours to complete the ticket. That is, Billing on Estimates not
on time spent or wasted, unless there is a change in scope or a lack of details which
needs additional hours or re-estimation. For added budget security, you can define
your own threshold limit for estimated hours which requires your approval. Tickets
will be submitted for your approval if the estimated hours exceed your defined
threshold limit, before we start any work on ticket.
Billing: Every logged ticket will be invoiced at minimum of one hour even if the
estimate is less than one hour. If a ticket does not need any action after it has been
logged it will be invoiced with minimum effort of one hour. At the end of the billing
cycle – either Monthly, Fortnightly or Weekly - all resolved tickets’ hours will be
SLA and Timeline: The basic momindesk plan does not follow any SLA (Service
Level Agreement). It is based on availability of momindesk team. If Customer needs a
specific SLA to be followed, a separate Service Level Agreement will be negotiated with
specific customer. However any ticket with agreed deadline should be available by the
agreed deadline unless there is a change in scope or unavailability of resources by
Customer or a lack of details which needs additional hours or re-estimation.
Payment: All Invoice will be payable within the 15 days of invoice date.
Limits: momindesk does not include the following types of support:
Any hardware support.
Any on-site services.
Remote or on-site training assistance.
Confidentiality: Any data having high confidentiality requirements will be tagged
explicitly by Customer to take special consideration however both parties will not
disclose data to any third party without prior approval.
Rate: momindesk basic plan rates are as follows. Customer will be informed 15 days in
advance if there is any change in their rates. SLAs negotiated separately will have their
Service Agreement rates.
£34 per hour excluding VAT
Home | mominlaw | momindesk |Office 365 | Register Now | Services | Technology | Contact Us
© Copyright MOMIN SOLUTIONS LIMITED. All Rights Reserved. (Reg: 7334989)